Mail-in repair, from anywhere in France
Not near Villefranche-sur-Saône? Send your console, controller or phone by tracked parcel. Diagnosis is done within 24 business hours of receipt and you get a quote before any work.
The steps
1
Contact us before sending
Describe the device, the model and the fault. We confirm the repair is possible and give you the shipping address.
2
Pack it carefully
Put the console in a plastic bag, wedged in a box with bubble wrap or scrunched paper: it mustn’t move when you shake the box. Don’t send cables or controllers unless they’re part of the fault.
3
Add a note in the parcel
Your name, phone number, return address and a description of the fault.
4
Send it tracked
Colissimo with tracking from a post office or parcel point. Keep the tracking number and proof of posting.
5
Diagnosis and quote
Within 24 business hours of receipt you get the diagnosis and the quote. Nothing is repaired without your approval.
6
Return of the device
After the repair and test, the device is sent back to you by tracked parcel.
Shipping questions
Do I need to tell you before sending the device?
Yes. Contact us first: we confirm the repair is possible and give you the shipping address and the price when it’s fixed.
What devices can be sent?
Consoles (PS5, Xbox Series X and S, Nintendo Switch), controllers, phones, laptops and small electronic devices. TVs, being too bulky, are repaired by appointment only.
Who pays for shipping?
Sending the device to the workshop is at your expense. The return cost is given with the quote.
What if I decline the quote?
The device is sent back unrepaired. The diagnosis stays free: only the return shipping is at your expense.
Ready to send your device?
Contact us first: we’ll give you the shipping address and the price.
84 Place Laurent Bonnevay, Villefranche-sur-Saône · by appointment ·or send it by post